The current version of the BedBooking app automatically sends messages to guests only in one case: when the guest makes a reservation via the Reservation system. Example of an automatic message: reservation confirmation after booking through the Reservation system.
What about other situations?
For other actions in the system, such as:
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changing the reservation status from No payment to Deposit paid,
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updating reservation details,
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sending a payment reminder
The app does not send messages automatically. In such cases, you can use predefined message templates and send them manually.
How to send a message manually?
1. Open the selected reservation in the calendar.
2. Click the envelope icon to open the message view.
3. Choose one of the available message templates.
4. Click Send.
📌 Remember that you can configure and edit your own message templates in the app settings.
Learn more in the article: Configuration of email and SMS templates