Do you have an active Plan, but the access in the app doesn't work? Follow these steps to resolve the issue.
STEP 1. Check if the payment was successful
First, make sure that your Plan payment was successfully processed.
In Google Play, payment might be declined due to:
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using a virtual credit card (Google Play doesn't accept them),
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outdated card details (e.g. expired card),
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incorrect card number or CVC code,
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discrepancies in billing details (compared to bank data).
More information:
STEP 2. Sync the application
After purchasing a Plan, the app should automatically update your access. If that didn’t happen:
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Make sure your device is connected to the internet.
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Open the BedBooking app and manually sync with the server (refresh icon on the home screen or option in the menu).
This will allow the app to download the current account status and activate your Plan.
Note: one package = access on all platforms
Currently, one active Plan (purchased via Google Play, App Store, or directly from BedBooking) grants access:
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on all devices (Android, iOS, WebApp),
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in all apps where you're logged in to the same BedBooking account.
If you don't see the Plan despite having an active subscription, make sure that:
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you're logged in to the correct BedBooking account (the one used for the purchase),
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you have active synchronization and internet access.
Still have questions or couldn’t resolve the issue? Contact us - we’re here to help!