Are you having trouble syncing prices or restrictions, or can’t see a canceled reservation? To help our BedBooking support team quickly diagnose and resolve technical issues between the two systems, we’ve developed the “Extranet Access” feature.
Why should you enable this option?
Often, the cause of an error lies in the settings on the sales channel’s end, which we typically don’t have access to. By granting us access, you allow our specialists to:
- Verify price and restriction transfers: we’ll check why your BedBooking settings aren’t reflected on Booking.com.
- Analyze booking statuses: we’ll determine why a booking (e.g., a canceled one) wasn’t processed correctly.
- Faster troubleshooting: you’ll avoid sending dozens of screenshots, as we’ll check the connection logs directly at the source ourselves.
Is it safe?
Yes. Access is limited solely to the features necessary for troubleshooting technical issues. We do not have access to your sensitive data beyond the scope of the integration, and you have full control over this setting and can disable it at any time. Without this access, it may not be possible to resolve certain complex issues.
How do I enable access, step by step?
1. Log in to your Booking.com Extranet dashboard, then follow the instructions below (see image):
2. Click the account icon [1] in the upper-right corner of the screen.
3. From the dropdown menu, select the Connectivity Provider tab [2].
4. Locate the Extranet Access field and check the box [3] next to the option: “This allows BedBooking to troubleshoot and solve issues faster.”
The setting will be saved automatically. From now on, our team will be able to support your business more effectively.