Troubleshooting

PROBLEMS WITH WIDGET 2.0

• Online payment isn’t working? Here’s how to fix it.
• Why are reservations made through the widget automatically canceled?
• Why doesn't the license number display in the Reservation System?
• Why can't I add my license number?
• Why can't I assign rooms to a license number?

PROBLEMS WITH PRICE LIST CONFIGURATION

• Why were amounts in the price list automatically reset (erased)?

PROBLEMS WITH LOGGING IN

• I can't log in. How can I resolve a problem with logging in?
• How can I recover a lost password?

PROBLEMS WITH SYNCHRONIZING MOBILE APPLICATIONS

• I added a reservation on one device, but on the other it did not show up! What to do?
• How can I clear BedBooking data in an Android system?
• The mobile application displays a synchronization error message. What should I do?
• How can I resolve a problem with synchronizing reservations in my calendar?
• A problem with synchronization has occurred after updates have been made. What should I do?

PROBLEMS WITH PREMIUM ACCESS

• I cannot add a new room to my calendar. What should I do?
• How to increase the room limit on the Premium account?
• How do the room limits on Premium accounts work?
• The Premium access operates in Web applications, but not in mobile applications. What should I do?
• How can I resolve a problem with purchasing Premium access?
• What can I do if I don't have Premium access after purchasing it?

PROBLEMS WITH PURCHASING PREMIUM ACCESS

• I have a problem with purchasing access to integration with Booking.com or iCalendar. What should I do?
• Why has my payment for a Premium subscription been rejected by Google Play?

PROBLEMS WITH INVOICES FOR PREMIUM PURCHASES

• What can I do if I haven't received a VAT invoice for your Premium purchase.
• How can I resolve a problem with an error made on a VAT invoice for a Premium purchase?

PROBLEMS WITH DELETED INFORMATION

• How can I restore (retrieve) a deleted room?
• How can I restore (retrieve) a deleted reservation?

PROBLEMS WITH APPLICATION PERFORMANCE

• How can I resolve a problem with displaying reservations on the calendar?
• I don't see all reservations on the new WebApp version! What can I do?
• I can't change the number of people in a room. What should I do?
• I can't delete a room. What should I do?
• How can I resolve a problem with missing fields on the form after installing the application?
• What should I do if I have a problem with the automatic calculator for accommodation prices?

See all 7 articles

PROBLEMS WITH CONFIGURATION AND iCALENDAR INTEGRATION PERFORMANCE

• I can't select (add) rooms in the iCalendar export configuration. What should I do?
• After clicking on the log in button to my Google account, nothing happens. What should I do?
• Reservations with "Not available" statuses are not imported to BedBooking. What should I do?

PROBLEMS WITH CONFIGURATION AND BOOKING.COM INTEGRATION PERFORMANCE

• I can't close rooms at booking.com after choosing BedBooking as channel manager. What should I do?
• I designated BedBooking as channel manager (on the Booking.com Extranet), but I don't have access to Booking.com integration. What should I do?
• A reservation conflict has occurred during data synchronization. What should I do?
• A notification error appeared during data synchronization. What should I do?
• I received notification about a change in the configuration of the connection between BedBooking and Booking.com. What should I do?
• I received notification that integration between BedBooking and Booking.com has been deactivated. What should I do?

See all 10 articles

REPORTING ERRORS, COMMENTS AND DELETING ACCOUNTS

• How can I make comments or report errors concerning application performance?
• How can I report missing functionalities?
• How can I report an error in various language versions (translations)?
• How can I delete a BedBooking account?